Terms of Service

1. Parties and definitions

This User Agreement ("Agreement") is entered into between you (the service user, "you") and the platform operator ("we", "us"). The Platform provides enterprise customers with GEO (Generative Engine Optimization) SaaS services including AI visibility monitoring, content generation, knowledge management, multi-channel distribution, lead management and reporting ("Service"). Registering an account or using the Service constitutes acceptance of this Agreement. Enterprise customers may supplement or vary this Agreement via a separate SaaS Service Contract, which prevails in case of conflict.

2. Registration and real-identity requirements

You must provide true, accurate and complete registration information (per the real-identity requirements of the Cybersecurity Law) and keep it current. Corporate accounts must be registered by a party capable of contracting. Accounts are for the registered entity only and may not be transferred, lent or shared with third parties (except where agencies manage client accounts under agreement). You are responsible for all operations made under your account.

3. Account security and governance

Safeguard your credentials and enable multi-factor authentication (2FA) where available; on detecting anomalous logins or credential leaks, change your password immediately and notify us. We may require verification, rate-limit or temporarily lock accounts showing long inactivity, anomalous IPs or suspected sharing, and will notify you. Losses from your failure to safeguard credentials are yours; account security failures caused by our platform are ours.

4. Service scope and license

We provide the Service according to your selected plan; features, quotas and limits are as stated in plan descriptions and platform notices. We grant you a non-transferable, non-exclusive right to use the Service during the subscription term. You may not: resell or sublicense the Service (except as agreed for agencies); reverse-engineer or circumvent technical limits; scrape platform data by automated means beyond agreed open-platform API usage; or use the Service for purposes prohibited by this Agreement or the Acceptable Use Policy.

5. Acceptable Use Policy (AUP)

You are responsible for all content generated, published and distributed through the Platform. The following are prohibited: unlawful content; content endangering national security or politically sensitive content; classified state secrets; false advertising and unlawful advertising; content infringing intellectual property or personality rights; spam and fraudulent information; obscene content and others' private information. The full list and enforcement rules are in the Acceptable Use Policy. Platform compliance pre-checks (sensitive terms, prohibited terms, industry rules, prompt-injection defense) are aids, not legal advice; final compliance confirmation before publishing is yours. AI-generated content is labeled as required by the Measures for Labeling AI-Generated Synthetic Content.

6. Data ownership and use

Business data you submit and generate belongs to you; we process it only as necessary to deliver the Service and never use it to train public AI models (see the AI & Data Use Statement). We may use service usage statistics (not identifying you) for operations, security and billing. You grant us the limited rights necessary to deliver the Service (e.g. sending monitored question terms to AI engines).

7. Fees, billing and refunds

Fees follow your selected plan and are stated at checkout; corporate settlement is supported, and invoices (special/general VAT) are issued after payment. When a plan lapses, the service pauses and data is kept for 30 days for export; thereafter, to support verification of monitoring results (the industry group standard recommends keeping monitoring raw records for at least 3 years after project closure), data is retained for 3 years (inaccessible during that period), then deleted or anonymized. Except where law provides otherwise, paid fees are non-refundable; where a service failure is attributable to us, the unused portion is refunded pro rata. Mid-term upgrades/downgrades follow published rules.

8. Service availability commitment (SLA)

We commit to service availability under the Service Level Agreement (monthly, at least 99.5%), with support response times and remedies (service credits) as set out there. Planned maintenance (notified in advance), force majeure, third-party failures (e.g. official AI engine APIs) and your own network/device issues are excluded from availability calculations. The SLA is our sole availability commitment, replacing all other express or implied warranties of availability.

9. Limitation of liability

To the maximum extent permitted by law: (1) our aggregate liability is capped at the service fees you actually paid in the 12 months preceding the claim; (2) neither party is liable for indirect or consequential losses, lost profits, data loss (except from our wilful misconduct or gross negligence) or lost goodwill; (3) this section does not apply to our wilful misconduct or gross negligence, personal injury, or cases where law prohibits limitation.

10. Intellectual property and IP indemnity

Platform software, interfaces, trademarks and documentation belong to us or their owners; your content and data belong to you. Third-party claims against your content are your responsibility. If a third party claims the Platform software itself infringes its IP and brings a claim against us or you, we will defend and bear the liability, provided you notify us promptly and cooperate.

11. Compliance obligations

Both parties comply with applicable laws including anti-corruption and anti-bribery, anti-unfair competition, export control and sanctions (not using the Service for sanctioned parties or restricted uses), and data protection laws. You may not ask us to act unlawfully or unethically; we may refuse such requests.

12. Breach and force majeure

Either party breaching this Agreement compensates the loss thereby caused as required by law. We are exempt from liability, to the maximum extent permitted, for losses from force majeure, third-party service failures or your own operational errors. We may suspend the Service for your breach of this Agreement or the AUP if uncorrected after notice; serious cases may be terminated under section 13.

13. Termination and data return

You may stop using the Service and close your account at any time; we may terminate for serious breach, legal requirements, or non-payment beyond 30 days (with notice, except in emergencies). After termination: data is kept for 30 days for export; thereafter, to support verification of monitoring results (the industry group standard recommends keeping monitoring raw records for at least 3 years after project closure), data is retained for 3 years (inaccessible during that period), then deleted or anonymized; logs and financial records required by law are excepted. Provisions that by nature survive (data ownership, IP, liability caps, confidentiality, dispute resolution) remain in effect.

14. Service changes and notices

We may upgrade, adjust or retire individual features. Material changes (affecting core functions or your rights) are notified 30 days in advance; retired features come with alternatives or pro-rata compensation. Notices may be delivered via in-app messages, your registered email/phone or official-site publication; in-app notice is the primary formal channel — keep your contact details current.

15. Agreement changes

Updates are published on the page; material changes are notified 30 days in advance. Continued use after the effective date constitutes acceptance; if you do not accept, you may stop using the Service and close your account.

16. Governing law and disputes

This Agreement is governed by the laws of the People's Republic of China. Disputes are first resolved through friendly negotiation; failing that, either party may sue in the competent court at the platform operator's location. Contracts with overseas customers may agree alternative dispute resolution.

17. Miscellaneous

(1) This Agreement is the entire agreement between the parties, superseding prior discussions; (2) invalidity of any provision does not affect the rest; (3) our failure or delay in exercising any right is not a waiver; (4) you may not assign this Agreement without our written consent; (5) headings are for convenience only and do not affect interpretation.